Shift Leader

EDUCATION / EXPERIENCE

Must be at least 18 years old with a high school diploma or a General Education Diploma preferred and a minimum of one-year prior cashiering experience is required. Must obtain a LEVEL C license from EPA UST before scheduled for shifts.

SUMMARY

To assist the C-Store Management in all store functions to ensure efficient operations.  Will also oversees the C-Store team in the absence of management to provide exceptional guest service.

ESSENTIAL JOB FUNCTIONS

• Follow up on tasks by performing store walks utilizing the task lists
• Coach and Praise to ensure store is performing at an optimal level
• Perform daily duties as assigned by store management
• Follow policy and procedures and ensure all team members are following policy and procedures
• Shift change including cash control policies
• End the day functions to assure each day is ended daily
• Check-in vendors and receive invoices in SSCS
• Customer service and resolution
• Operate registers
• Basic troubleshooting and communicating issues/concerns to management
• Process returns
• Complete opening and closing procedures
• Follow up on emails
• Replace hoses, nozzles, swivels, breakaways, etc.
• Perform all tasks including but not limited to stocking cooler(s) and floor, cleaning restrooms, organizing shelves and assisting customers.
• All other duties as assigned

OTHER NECESSARY SKILLS AND ABILITIES

Must have excellent customer service and communication skills both verbal and written.  Must be a team player with a positive attitude.  Must be highly organized and able to handle multiple tasks at one time.  Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time.  Must possess the ability to work with various personalities while maintaining impartiality.  Must respond to supervisory guidance and assignments and accept constructive criticisms to learn new, updated information.  The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.  Must have good math and counting skills. 

SUPERVISORY RESPONSIBILITIES

• Perform inventory counts and follow all inventory control procedures
• One developmental day per week to assure ongoing training
• Analyze financials
• Merchandising and marketing execution
• Plan-o-gram integrity

EQUIPMENT TO BE USED

Cash register, calculator, safe, multi-line phone system and fax machines.  Use of emergency spill response kits and alarm systems. 

TYPICAL PHYSICAL DEMANDS

May be required to lift up to 40 lbs. and be able to stand and/or walk for extended periods.  May also be required to reach, bend, stretch, kneel, crawl, lift and carry on occasion. Will be required to be on a ladder from time to time.    

TYPICAL MENTAL DEMANDS

Must be able to handle stressful and compromising situations effectively while remaining focused and professional.  Must be able to deal with difficult people without losing perspective.  Must be able to work productively under strict time restraints with variable deadlines. 

WORKING CONDITIONS

Must be able to handle being under constant surveillance.  May be required to work in small, enclosed spaces.  Must practice all safety policies, procedures, and standards as set by OSHA.

COMMENTS

Native American and Tribal Preference will apply.  Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked.  Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  Management retains the right to add or to change the duties of the position at any time.  Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

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