Players Club Host Lead

SUMMARY

Host will be responsible for the accurate data entry of Players Club members, assist guests in the formal application process by explaining the benefits of being a member. As well as assisting the promotions department with current promotions, this position will set up new accounts, issuing comps for current promotional days and prize redemption. In the absence of department management, will assist in the enforcement of internal controls and policies/procedures of the Players Club Department.

ESSENTIAL JOB FUNCTIONS

• Assist GR Manager in working toward goals of the business and department through monitoring staff, inventory, and departmental functions.
• Maintain in-depth knowledge of all departmental operations
• Assist GR Manager and Player Development Program in hosting and in the oversight of staff hosting our high value players as well as knowledge of all current policies and procedures related to such tasks
• Review, maintain and communicate knowledge of all current and upcoming promotion event sheets.
• Safeguard assets in the following areas:
• Player's Club Booth, Gift Shop, Coat Check, Storage Areas and Department Offices.
• Maintain in-depth knowledge of all departmental operations.
• Greet and inform all guests of all benefits of the Player's Club program.
• Opening/closing booth and related tasks.
• Perform data entry/processing duplicate account information.
• Print player cards.
• Maintain award and card inventory as well as other stock items.
• Answering a multi-line telephone system, transferring calls, and taking messages.
• Explain operation of card in slot machine and at Table Games.
• Describe award levels and record award redemptions.
• Staff relief and assist in promotional theme nights as requested.
• Review promotional data for guest information.
• Explain passbook coupons for inquiring guests.
• Review posted memos.
• Cleaning and fixing printers/card printer.
• Make announcements.
• Page shuttle for guests.
• Sell concert tickets.
• Perform duties in Gift Shop including but not limited to opening/closing, sales, inventory stock clothing and merchandise, pricing, setting displays.
• Perform duties in Coat Check including but not limited to check and retrieve coats, straightening coats, clean and organize work area.
• Daily cleaning of workspace, booth and PC storage including but not limited to vacuuming gift shop and players club, clean cabinets, clean drawers.
• Inventory and stock Players Club.
• Maintain meal and gift cards.
• Take phone orders for gift cards.
• Register and log RVs.
• Sign out wheelchairs.
• Registration for all Euchre tournaments, cash intake for weekly euchre and assist guest with score cards.
• Willingness to cross-train and provide support in related areas of operations.
• Other duties as assigned by supervisor

SUPERVISORY RESPONSIBILITIES

• Reinforcement of policies and procedures
• Assist in the overseeing of departmental training procedures and evaluate effectiveness
• Take on supervisory role in the absence of the Guest Relations Manager.

Current Openings for Players Club Host Lead Jobs at Turtle Creek Casino & Hotel / Leelanau Sands Casinos

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