Assistant Lodge Manager

EDUCATION / EXPERIENCE

Must be 18 years of age or older. 1-year prior supervisory level experience required. Associates in Hospitality Management or related degree with 1 + years of hotel management or experience within a similar comparable environment preferred.  Equivalent combination of education and experience may be considered.

Summary

This position is responsible for directing and supervising the daily activities of the Lodge staff. The Assistant Manager will operate as the authority in guest services dealing with all individual guest issues as they occur and resolving the issues to a satisfactory outcome for the guest.

Essential Job Functions

• Oversee service and inspect product quality in accordance with property image, ensuring efficient, top quality guest services and profitable operations.
• Provide leadership to create an environment that provides teamwork, learning, customer satisfaction and high standards of service with continuous improvement.
• Resolve any accounting discrepancies daily, including any missing or incorrect casino vouchers.
• Work in a capacity as Lodge Front Line as necessary.
• Work with Supervisors to establish, revise and review department policies and procedures.
• Train supervisors on all Human Resources processes regarding employment policies and procedures and how to handle employee situations that may arise.
• Assist in the selection, training and review of all department staff.
• Delegate work duties to staff to attain objectives, monitor progress and follow up on delegated tasks.
• Maintain a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates.
• Monitoring of room availability and revenue, maximize revenue/occupancy.
• Plan and enter work schedules into the timekeeping system to ensure adequate guest services and control overtime while operating within an established budget.
• Practice and enforce proper key control.
• Work with maintenance to ensure proper operations of rooms and submission of necessary work orders.
• Submit written reports to Lodge Manager on a scheduled basis.
• Monitor productivity, control expenses to minimize waste within all areas of the department.
• Monitor and maintain workable controls and adequate inventory of all cleaning supplies, linens, guest supplies, Lodge gift shop merchandise with month end inventory and other miscellaneous supplies essential to departmental operations.
• Plan agenda and chair department meetings on a scheduled basis.
• Willingness to cross-train and provide support in related areas of operations.
• Other duties as assigned.

OTHER NECESSARY SKILLS AND ABILITIES

Must have excellent customer service and communication skills both verbal and written. Must be a team player with a positive attitude. Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining superior levels of Customer Satisfaction. Must respond to supervisory guidance and assignments and accept constructive criticism in order to learn new, updated information. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.

DRIVING REQUIREMENTS

Must have a valid, Michigan driver's license and be insurable by the Tribe's insurance carrier.

SUPERVISORY RESPONSIBILITIES

• Actively manage team
• Task delegation to achieve maximum results
• Reinforcement of policies and procedures
• Maintain in-depth knowledge of all departmental operations
• Monitor, take part or perform all interviews and Staff Performance Reviews
• Perform employee disciplinary actions and corrections including hiring and terminating employees.
• Attend seminars and assigned classes for increased job knowledge
• Kronos and employee records information like absent reports, terminations, and vacation and personal time off requests
• Maintain safety and security in the department including all emergency responses and reports
• Plan and organization of all departmental functions
• Ensure completion of scheduled shift reports and other shift details as required by management.
• Maintain open lines of communication with other departments and within the department itself.
• Assist in creating and administering a mentoring program within the department
• Oversee departmental training procedures and evaluate effectiveness of the training programs.
• Complete staff schedules for the department on a weekly basis

EQUIPMENT TO BE USED

Multi-line phone system, desktop computer, printer, copier, fax, basic office equipment, Micros, and general housekeeping and laundry equipment.

TYPICAL PHYSICAL DEMANDS

May be required to lift up to 50 lbs. and be able to stand and/or walk for extended periods of time.  May also be required to reach, bend, stretch, kneel, crawl, lift and carry on occasion.

TYPICAL MENTAL DEMANDS

Must be able to effectively handle stressful and compromising situations while remaining focused and professional.  Must be able to deal with difficult people without losing perspective.  Must be able to work productively under strict time restraints with variable deadlines.

WORKING CONDITIONS

Must practice all safety policies, procedures and standards as set by OSHA.  Work takes place in an office environment as well as throughout the property complex. 

COMMENTS

Native American and Tribal Preference will apply.  Must be able to pass a background investigation and a drug urinalysis as a condition of employment.  Must be able to work flexible hours and to take on additional responsibilities when asked.  Must adhere to company policies regarding strict confidentiality. 

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Management retains the right to add or to change the duties of the position at any time.  Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources

Current Openings for Assistant Lodge Manager Jobs at Turtle Creek Casino & Hotel / Leelanau Sands Casinos

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