Grand Traverse Resort and Casinos
  • 02-Jul-2018 to 31-Oct-2018 (EST)
  • Turtle Creek Casino - Restaurant
  • Williamsburg, MI, USA
  • DOE
  • Salary
  • Full Time
  • East Bay

Major Medical, Dental & Prescription, Vision, Life Insurance, 401(k) Plan, PTO & Holidays, Short & Long-Term Disability Coverage, AFLAC Accident & Critical Illness Coverage


EDUCATION / EXPERIENCE

Must be at least 21 years of age with a High School Diploma or GED. Must possess three or more years of restaurant experience; two or more in a supervisory role is preferred. Must be willing to learn and grow in business. Must be knowledgeable with Michigan Liquor Control Commission Laws. ServSafe certified or become certified within 6 months of hire required.

SUMMARY
The Dining Room Supervisor is responsible for providing a quality dining experience for the guests which will exceed expectations. This is achieved by utilizing excellent communication skills with guest and team members. Incumbent creates a pleasant, positive, professional, expeditious, clean and fun environment. The Dining Room Supervisor is responsible for assisting in reaching business goals by leading the Front of the House Team to success through building guest counts, increasing annual sales and achieving quality profit and loss margins in respected FOH areas. It is the incumbent's responsibility to insure proper and smooth operations of the restaurants

ESSENTIAL JOB FUNCTIONS
• Supervise all personnel on his/her shift to include but not limited to servers, bussers, hosts, and at times deli and banquet team members.
• Assist in motivating and coaching team members; fostering an environment of teamwork, communication and retention.
• Assist in guiding, scheduling, training and developing the technical and personal skills of staff.
• Complete all Human Resources forms and processes in regards to disciplinary actions, time off requests, terminations, employment policies and procedures and handling employee situations that may arise in a timely and professional manner.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of the dining areas. Ensure all safety policies, procedures and health standards set by OSHA and Health Dept. are carried out at all times.
• Ensure daily routine and operation of the dining room run smoothly.
• Ensure food is prepared and served in a timely and professional manner.
• Identify target guests and provide staff with the highest quality of service, consistently exceeding guest expectations.
• Investigate and resolve complaints concerning food quality and service.
• Perform any of the duties of the restaurant staff if/ necessary, in order to ensure shift coverage.
• Oversee operation of restaurant area to maximize profitability, minimize legal liability, ensure TIPS training and conform to the regulations of the Michigan Liquor Control Commission.
• Assist the Restaurant Manager with the hiring of team members.
• Travel for the needs of the business or for further training regarding the department or the business.
• Supervise portion control and quantities of preparation to minimize waste.
• Work toward goals of the business and department through directing of staff, inventory, and departmental functions
• Willingness to cross-train and provide support in related areas of operations
• Other duties as assigned by management

OTHER NECESSARY SKILLS AND ABILITIES
• Must possess the ability to evaluate the changing needs of the business and/or department and to respond accordingly.
• Must have the ability to provide excellent guest services and have excellent communication skills both verbal and written.
• Must be a positive role model and team player with a professional demeanor.
• Must be highly organized and possess the ability to multiple task.
• Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time.
• Must possess the ability to work with various personalities while maintaining impartiality.
• Must respond to supervisory guidance and assignments and accept constructive criticisms in order to develop and learn new, updated information.
• Must possess the ability to understand needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.
• Must possess a working knowledge of Microsoft Office applications; Word, Excel, Outlook, Kronos and Access.
• Must be able to review, interpret and analyze business reports, budget statements and other professional documents.

SUPERVISORY RESPONSIBILITIES
• Assist in planning and organizing all departmental functions.
• Completion of scheduled shift reports and other shift details as required by management.
• Assist in creating and administering a mentoring program within the department to ensure that other staff members are trained and ready to move to the next level.
• Must have the ability to effectively communicate with team.
• Help to oversee departmental training procedures and evaluate effectiveness of the training program.
• Kronos and employee records information such as absentee reports and time off requests.
• Maintain in-depth knowledge of all departmental operations.
• Maintain open lines of communication with other departments and within the department itself.
• Maintaining safety and security in the department including all emergency responses and reports.
• Monitor department expenditures.
• Perform interviews, or assist in interviews.
• Perform employee disciplinary actions and corrections including hiring and terminating employees.
• Reinforce policies and procedures.
• Delegate tasks appropriately to achieve maximum results.

EQUIPMENT TO BE USED
Personal computer, multi-line phone system, Micros, copier, fax machine, and standard restaurant appliances and equipment.

TYPICAL PHYSICAL DEMANDS
• May be required to lift up to 40 lbs. and be able to stand and/or walk for entire shift.
• May also be required to reach, bend, stretch, kneel, crawl, lift and carry.
• Required to be available for all shifts including days, evenings, weekends, holidays and to assist in all needed areas during peak hours and during a rush situation.

TYPICAL MENTAL DEMANDS
• Must be able to effectively handle stressful and compromising situations while remaining focused, positive and professional.
• Must be able to deal with difficult people without losing perspective.
• Must be able to work productively under strict time restraints with variable deadlines.

WORKING CONDITIONS
• Must be able and willing to work in a crowded, loud, smoking environment.
• Must be able to handle being under constant surveillance.
• May be required to work in a confined space.
• Must practice all safety policies, procedures and standards as set by OSHA and Health Dept.

COMMENTS
• Native American and Tribal Preference will apply.
• Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment.
• Must be able to work flexible hours and to take on additional responsibilities when asked.
• Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

Grand Traverse Resort and Casinos
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